Terms of service — Rare Feature

Last updated: October 5, 2026

These terms apply when you buy or use services from Rare Feature (“we”, “us”). By purchasing a package or using this website, you agree to them.

1. Our services

We provide social media strategy, content production, account management, and consulting as described in the package you choose. What’s included in each package is listed on our pricing page at the time you purchase.

2. Free audit

The free Instagram audit is a short video review offered at no cost and with no obligation to buy.

3. Growth Plan (one-time)

The Growth Plan is a one-time purchase that includes an account audit, a 90-day content plan, and one 60-minute strategy call. If you sign up for a monthly package within 30 days of purchasing the Growth Plan, the amount you paid is credited toward your first month.

4. Monthly packages and billing

Monthly packages are billed in advance by automatic payment to the card on file.
Monthly packages have a minimum term of three (3) months. After the minimum term, your plan continues month to month until cancelled.
Advertising budgets (“ad spend”) are not included in any package and are paid by you directly to the advertising platform.
If a payment fails, we may pause work until the balance is paid.

5. Cancellation and refunds

You can cancel in the client portal or by emailing us.
After the three-month minimum term, cancellation takes effect at the end of your current billing period. You keep service through that date.
If you cancel during the minimum term, the remaining months of the minimum term remain payable.
Because work begins as soon as you sign up, payments are non-refundable except where required by law.

6. What we need from you

To do our work we need timely access to your social accounts, availability for scheduled filming sessions, and prompt feedback and approvals. Missed or late-cancelled filming sessions may not be rescheduled within the same month.

7. People who appear in your content

You are responsible for getting permission from anyone who appears in content filmed for your business, including staff, customers, and — for healthcare practices — any patient authorizations required by privacy law. Do not share confidential or protected information with us unless it is needed for the work and you are permitted to share it.

8. Ownership of content

Once paid for, the final content we deliver for your accounts is yours to use. We keep ownership of our templates, processes, and working files. We will only show your content or results in our own marketing with your permission.

9. Results

Social media performance depends on many factors outside our control, including platform algorithms. We do not guarantee specific results such as follower counts, views, leads, or revenue.

10. Platform rules

You remain the owner of your social media accounts and are responsible for following each platform’s terms. We are not responsible for platform outages, policy changes, or actions a platform takes on your account.

11. Liability

To the extent allowed by law, our total liability for any claim related to our services is limited to the amount you paid us in the three months before the claim arose.

12. Changes

We may update these terms or our prices. Price changes never apply to a billing period you’ve already paid for, and we’ll give active clients notice before a change takes effect.

13. Contact

Questions about these terms? Email cyrus@rareft.com.